Induction Healthcare (UK) Limited respects and values your privacy and is committed to protecting your personal data. This privacy notice tells you how we look after your personal data when you use this website (inductionhealthcare.com) or contact us via the website.

About us

Induction Healthcare (UK) Limited is registered with Companies House with company number 11237890. Our registered business address is c/o Pinsent Masons, 30 Crown Place, Earl Street, London, EC2A 4ES.

In this document, “we”, “us” or “our” always means Induction Healthcare (UK) Limited.

Where we collect, use and process personal information about you, our use of your information is regulated under the Data Protection Act 2018, the UK General Data Protection Regulation and, when we process personal information related to patients, the need to uphold the common law duty of confidentiality.

We have appointed a Head of Information Governance who is the Data Protection Officer responsible for overseeing questions in relation to this privacy notice.

Contact details

Data privacy manager:

Catherine Nicholson, DPO

Email Address:

dpo@inductionhealthcare.com

Postal address:

c/o Pinsent Masons, 30 Crown Place, Earl Street, London, EC2A 4ES

ICO Registration:

ZA792302

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The purposes and lawful basis of processing

1.Visiting the website

When you visit our website [inductionhealthcare.com] we use some cookies. You can find out more about the cookies we use and how to change your cookie preferences in our Cookie policy.

The purpose for our cookie use is to maintain and monitor the performance of our website and to distinguish you from other users; help us recognise you and your device and store some information about your preferences or past actions. The data protection lawful basis we rely on to process this personal data is the UK GDPR Article 6(1)(a) in that we have your consent through the cookie choices you have made. We also rely on the UK GDPR Article 6(1)(f) for mandatory cookies in that the processing is necessary for the website to work.

2.Making an enquiry via the website, email or telephone

When you contact us to make an enquiry either via email, phone or our website ‘Contact Us’ form we collect information including your name, job title and email address so that we can respond to you.  We are the controller of this data.

The data protection lawful basis that we rely on to process the personal data you provide is the UK GDPR Article 6(1)(a) in that we have your consent as you have provided your personal data to us. We also rely on the UK GDPR Article 6(1)(f) in that the processing is necessary for the purpose of our legitimate interests in responding to your enquiry.

We will ask you for permission to add you to our mailing list and store your contact details so that we can contact you in future about our products and services. If you give us permission to store your contact details and contact you in future, you can change your mind by contacting us at unsubscribe@inductionhealthcare.com and we will remove you from our mailing list.

3.Subscribing to status updates

When you subscribe for status updates, we will collect your email address so that we can notify you of any major incidents or outages; send regular updates as they occur and notify you of any planned maintenance or platform updates. We are the controller of this data.

The data protection lawful basis that we rely on to process the personal data you provide is the UK GDPR Article 6(1)(a) in that we have your consent as you have provided your personal data to us.

Each status update we send will have an unsubscribe option in case you have changed your mind and no longer wish to receive updates.

The recipients or categories of recipients of the personal data

Induction Healthcare (UK) Ltd uses the following sub-processors to support with the provision of the website.

Salesforce

When you contact us via our website form your data is processed by Salesforce.  All data is stored in the UK and only kept for as long as necessary for the purposes of your enquiry and subsequent communications.

Google Analytics
Google Analytics process your IP address to provide us with information such as the browser you are using and type of device you are accessing our WebView or CMS from.  This information is used for improvement purposes.  Google Analytics is based in the USA.  There are appropriate safeguards in place to protect your data.  We do not have access to your IP address.

Retention

Induction Healthcare will only process your personal data for as long as necessary for the purpose you provided it to us.

Your Rights

If you have provided your personal data to us as described above and have changed your mind you can let us know by emailing unsubscribe@inductionhealthcare.com. For any other queries or concerns about Induction Healthcare’s processing of your personal data please contact our Data Protection Officer at dpo@inductionhealthcare.com

The right to lodge a complaint with a supervisory authority

You also have the right to lodge a complaint with a supervisory authority about the processing of your personal data. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us, or the relevant data controller where we are acting as a data processor, in the first instance.

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