Privacy

NHS Scotland fully respects your right to privacy when using our websites. On this page you will find details of our privacy practices in connection with the Attend Anywhere video consulting system and website and what we do to maintain your right to privacy.

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Collection of personal information on this website

NHS Scotland does not collect any personal data about you on this system and the associated Attend Anywhere website, apart from: information that you volunteer by completing the online form to enter your name, phone number and date of birth; and your IP address and access device type.

Information that is submitted via the online form is encrypted and securely transferred to us.   It is used solely for the purpose of identifying you to your clinical team.  At the end of the video call this information is deleted from the system.

Your IP address and access device type are used to process your call effectively and are deleted from the Attend Anywhere system within 12 months.

Your IP address is also sent to Google Analytics for web access statistical reporting.

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Use of personal information collected via this website

Any information, which you provide via this website is not made available to any third parties. Any information provided is used by NHS Scotland solely for the purpose of processing your information request or video consultation.

Information entered to facilitate your video consultation is not retained at the end of your consultation.  The video and audio elements of your call are not recorded in the Attend Anywhere system.  However, details of your consultation may be entered into your medical or care record.  These systems are subject to the appropriate policies.  Any queries regarding your medical or care record should be made to the health or care organisation providing the service.  Contact details for NHS Boards can be found here.

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Collection and use of technical information

Technical details in connection with visits to this website are logged, collected and used by our host, Amazon Web Services and Google Analytics.  This includes your IP address and device type.  This information can not be combined with other details you provide to identify you. NHS Scotland will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client and device used to access a page. Such monitoring would be done by the provider of network services and is outwith the responsibility or control of NHS Scotland and Attend Anywhere.

Log files are maintained and analysed for all service requests on the application servers. Aggregated analyses of these log files are used to monitor website usage. These analyses are used to allow us to monitor and evaluate the effectiveness of our services. Log files are retained for a period not exceeding 12 months.

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Use of Cookies

Due to changes in EU legislation, which came into force on 26 May 2012, we need to inform you about cookies we store on your device.

To allow us to meet the legislation we have implemented an ‘consent’ solution where to tick to accept the Terms of Use, Privacy Policy and Cookie Policy. In order to use the site, you are required to accept the Cookie Policy.  If you do not want to accept the use of Cookies, please contact your clinical service provider to arrange an alternative appointment.

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What Are Cookies?

Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

For additional information on cookies please see the Information Commissioner’s Office.  Information on how to block them or delete them, can be found at AboutCookies.org.

Details of cookies used by this website

A full description of the cookies used on the site is available here.

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Enquiries

Privacy and data protection enquiries relating to this website may be made in writing to:

National Video Conferencing Team
Foresterhill LEA
Aberdeen Royal Infirmary
Foresterhill Road
Aberdeen
AB25 2ZY

email vc.support@nhs.scot